I have been on the blunt side of the Kenyan system co0ncerning National Identification. Having applied for ID replacement and waited for eight months. Then I had to go to the registration office in my district every so often always to be told that I have to wait.
These days you can check whether your national ID card has been processed or not online or through sms,
To check whether the ID is ready, enter the first 9 digits of the serial number on the waiting card...
. You need to enter the serial number on the waiting card.
Otherwise, track the process through sms:
Tracking progress of ID Processing accessible by sending the 9 digit serial number issued to them on application to 2031
A help menu that enables the user to access user assistance by sending HELP to 2031
A question posting option by sending a message starting with NIDQUEST followed by the question and sending the message to 2031
A compliment and comment posting option by sending a message starting with NIDCOM followed by the compliment or suggestion and sending the message to 2031
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